Returns & Refunds
Something not right with your order? Here's how returns and refunds work at Gadget Feriwala.
How a Return Works
Contact us within 3 days of delivery
Call or WhatsApp +880 1799353594, or email support@shop.shariarsheikh.com with your Order ID and a photo or short video of the issue.
We review your request
Our team checks the issue and confirms whether it qualifies for a return, replacement, or refund — usually within 24 hours.
Pack the item for pickup
Keep the product in its original packaging with all accessories, box, and manual included. Our courier partner will collect it.
Replacement or refund issued
Once the returned item passes inspection, we send a replacement or process your refund within 5–7 business days.
Eligible for Return
Item arrived damaged, defective, or different from what you ordered — reported within 3 days of delivery.
Not Eligible
Signs of misuse or physical damage after delivery, missing original packaging/accessories, or requests made after 3 days.
Refund Method
Refunds go back to the original payment method (bKash/Nagad/card). Cash-on-delivery refunds are sent via bKash/Nagad.
Exchange Instead
Prefer a different size/model? Let us know when you contact us — we'll arrange an exchange where stock allows.