Frequently Asked Questions
Quick answers about ordering, delivery, payment, returns, and warranty.
How do I place an order?
Browse any category or use the search bar, add items to your cart, then head to checkout. Fill in your name, phone, address, district and thana, choose a payment method, and confirm your order.
What payment methods do you accept?
We accept bKash, Nagad, Visa/Mastercard, and Cash on Delivery (COD). For bKash/Nagad/card payments, you'll enter the Transaction ID at checkout; for COD, you pay the courier when your order arrives.
How much is delivery, and how long does it take?
Delivery is ৳70 inside Dhaka and ৳130 outside Dhaka. Orders over ৳3,000 qualify for free delivery. Most orders arrive within 2–5 business days depending on your location.
Can I track my order?
Yes — use the Track Order page with your Order ID or the phone number used at checkout to see live status updates.
What's your return policy?
If an item arrives damaged, defective, or different from what you ordered, contact us within 3 days of delivery. See our full Returns & Refunds page for the step-by-step process.
Are your products covered by warranty?
Yes, every product includes a warranty against manufacturing defects — coverage length depends on the product category. Details are on our Warranty Policy page and on each product listing.
Are your products genuine?
Yes. Every product listed is checked before it goes up for sale, and we only source from trusted brands and suppliers.
Do you deliver outside Dhaka?
Yes, we deliver nationwide across Bangladesh. Just select your district and thana at checkout to see the applicable delivery charge.
How do I contact customer support?
Call or WhatsApp us at +880 1799353594, or email support@shop.shariarsheikh.com. We're available 9am–9pm, every day.